Terms & Conditions

1) Delivery

All prices quoted on this website are for delivery in the UK, Europe & The Rest of the World

Orders will be processed the next working day after you have placed and paid for your order. Items will be packed and then dispatched via our carriers.

Delivery will normally be within 2 to 3 days within the UK and within 7 days to Europe & USA.

If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a refund.

2) Prices

Prices are as shown on this website and include VAT and any other tax or duty payable, the cost of postage & packing is added at the check out stage.

3) Payments

Payments in full must be made prior to dispatch of any order. We only accept payment by credit card, debit card or cheque (we currently accept VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, and debit cards). All payment processing is secure and conducted by PayPal.

4) Returns & Refunds – Money Back Guarantee

Sleeve Solutions Limited aims to provide customers with 100% satisfaction. If you are not entirely happy with the goods purchased from the company, please inform us within two days of receipt of the purchase on sales@heatbands.co.uk or +44(0)1255 245 425.

When an item delivered is faulty or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

Returns & Administration Address:

Sleeve Solutions Limited (Heatbands)

Anglia House
Main Road
Harwich
Essex
CO12 3NB
United Kingdom

Order cancellation must be done within 7 days of receiving the goods. If the goods are returned for any reason other than being faulty i.e. not wanted, the return postage will have to be paid by the customer.

5) Registered Office – The registered office of Sleeve Solutions Ltd is:

Sleeve Solutions Limited
Malkins Coat
Harwich Rd
Wrabness
Manningtree
Essex
CO11 2UG
United Kingdom

6) This agreement shall be governed by English law.

7) Online Dispute Resolution (ODR)

The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.
The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases.
The link to the ODR platform is: http://ec.europa.eu/consumers/odr/

For further information, please contact sales@heatbands.co.uk